”We are no longer completely dependent on information from the operator”
Before Alekstra, we were completely dependent on the information the operator provided, and just had to trust their word that we had a favorable agreement in place. Now, with the help of Alekstra’s benchmarking report I always know that the price we pay for mobile communications is comparable to what other similar-sized Finnish companies are paying. Alekstra’s help with the operator’s pricing proposals brought considerable cost benefits, which we can now easily validate.
Thanks to Alekstra’s optimization service I also know that all our company’s subscriptions are constantly optimized to adopt the right plans and services. In fact, although our 3G data usage has continuously increased in recent years, due to the use of smartphones among other reasons, the trend has been that our total phone bill has decreased.
The most significant change, however, is on a practical level. Previously I received a huge pile of phone bills to check each month, which was an exhausting exercise. With the help of Alekstra’s service, the hours I spend checking the bills have been significantly reduced, the format of the company’s phone bill is much more understandable and our overall control has improved. Furthermore, seeing mobile communication services usage trends and their cost impact presented in a graphical format helps enormously in the budgeting process, and drives the focus toward more essential matters such as maintaining telephony policies and guidance of end users.
Before implementing Alekstra’s services I wondered whether Alekstra could truly fulfill all of its promises. After over a year of collaboration I can say that all expectations have truly been met. The introduction of Alekstra’s services has given me peace of mind: now I can approve our company’s phone bills – clearly lower than before – with a clear conscience!
Markus Björklund, ICT System Specialist
”NOW WE KNOW OUR TELECOMMUNICATION SERVICES ARE BEING MANAGED”
Our company had a need for a service provider like Alekstra for a long time because we were spending too much time dealing with mobile phone issues. In the past, we generally didn’t listen to what telecom consultants were selling because we felt that it was really the operator’s responsibility to make sure everything was working how it should be. But when we heard about Alekstra, we realized that this wasn’t a traditional telecom consultant as we knew it, but we were talking about a brand new service that nobody else was offering to clients.
Alekstra has provided us with solutions for our exact problems, including those that the operator wasn’t able to handle for us. Now we have visibility to all the information we need on our telecom expenses, and we’re also aware of any deviations from our telephony policy that require remedial action from us. In addition, Alekstra’s personnel are professional and above all proactive. They provide us with good ideas about how to reduce costs and increase efficiency. We never need to follow-up on issues either, which is also nice, because they always handle matters on a timely basis.
Managing subscriptions and invoices is not our core business, which is why automating or outsourcing as much as possible to Alekstra is a relief to us. We anticipate that Alekstra will take on an even bigger role for us in the future, because we want to make sure we know the operator’s invoices are correct. Based on the working relationship we have established with Alekstra over the past two years, I would certainly recommend their services.
Treasurer, Hartela Group