Alekstra’s Order Management Services provide you with complete lifecycle management of mobile devices and service plans.

Ordering and provisioning of wireless services, SIM cards and devices management is based on predefined and automated user profiling. This is maintained for employees in an easy-to-use, web-based catalog that is continually updated. As new devices or service plans are introduced in the marketplace, Alekstra recommends the ones that meet specific user profiles. After receiving your approval, Alekstra will immediately update the catalog of devices and service plans with the new options to ensure that the end-users are able to choose from the most up-to-date selection.

With Alekstra on the continual lookout, you are at the forefront of new developments in the industry – ensuring that your employees are able to do their jobs effectively with the latest technology. You can rest assured that they are always getting the most optimal devices and services plans available. Alekstra’s Order Management Services also help clients manage the devices and services of employees who have left the company.

End-User Ordering Web Portal

After the end-user has selected the appropriate device and service plan from the catalog, Ratemizer™ provides a quick and easy-to-use ordering portal. The portal pre-populates many of the ordering fields for each end-user. In addition, for the fields where a selection is required, the available options appear as a pre-populated drop-down menu. This means the end-user only needs to make a selection from a list of refined options that Ratemizer™ has already confirmed are suitable for their usage. This ensures the end-user is able to complete the process quickly and efficiently, and is always able to select what is right for them (based on your organization’s predetermined guidelines).

The portal encompasses catalogs, structured work flows and authorizations that are tailored to your existing procurement practices, avoiding duplication errors in the ordering process. Logistics are handled by UPS, guaranteeing same-day deliver for orders in many cases.

Asset Policy Development and Enforcement

Ratemizer’s ™ analytical tools create and maintain a profile for each end-user to facilitate the selection of the most appropriate wireless device to support each person’s individual needs.
Once the user-profiles are established, Ratemizer™ helps to monitor compliance of the ordering process with the client’s internal Procurement and HR policies. In addition, Alekstra can help clients define “best practice” mobile usage policies and guidelines that reflect the latest trends and developments mobile telecom. Usage management guidelines are also instrumental in identifying theft and abuse of network resources.